2017 Hospitality Benchmark


The hospitality benchmark is made up of companies with large numbers of frontline, hourly service role employees. The benchmark consists of global and nationally based companies. As we often point out when looking at benchmarks, you should be focused on where your employees might be going, not where they've been. Some of the sub-industries included are:

  • Hospitality/hotels
  • Gambling and Casinos
  • Leisure and Travel
  • Restaurants

Some Numbers

You can read more about our sampling methodology here.

Companies ranged in size from ~60 to 5000+ people with an average of ~1000.

The median response rate was 80%. 


North America ~50%

Asia Pacific ~10%

Europe ~30%

Other ~10%

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