Whitelisting is something that will need to be configured by the email or network administrators at your organization.
Correctly configuring your mail whitelist will ensure that emails sent from Culture Amp aren't accidentally filtered out or put in a spam folder. Smaller organizations may be able to receive emails without issue due to the low volume. However we do advise larger organizations and those that run their own mail servers to whitelist. The details you need to give to your system administrators are:
- Emails from Culture Amp will come from the email address "firstname.lastname@example.org" with the Sender name "Culture Amp". You can edit the Sender name on the Account Settings page to prefix your company name to say "Company X via Culture Amp"
- Emails will also be sent from the IP Address "18.104.22.168". This will also resolve as "o1.email.cultureamp.com".
If your organization uses web content-filtering systems such as a web application proxy or web gateway, this may cause problems accessing the Culture Amp Platform.
If users experience issues with the platform loading correctly, we recommend asking your network administrator to whitelist the following URLs:
If your administrators have any issues or queries, please direct them to contact email@example.com.