One of our aims with Culture Amp is to create a straight-forward survey experience. Here we'll answer some general queries about answering a survey using the Culture Amp system. If you've been asked to complete a survey, but haven't received an invitation, check our section on getting your survey invitation. Your first source of information is any emails or invitations sent to you. Your survey will also have a Welcome Screen that will explain the basics. If you ever have any questions or feedback, see contacting support.
Answering Rating Questions
Our general questions follow what is called the "Agree Format". For these questions, we put forward a statement, and you tell us how much you agree or disagree with that statement. In Culture Amp you use our "Heat Bar" to enter your answers. Simply swipe left to right to select from Strongly Disagree to Strongly Agree. Clicking on your response will select that answer. If you're on a laptop or desktop you use your trackpad or mouse pointer to select. If you're on a tablet or smartphone you can simply swipe.
Why only five answers? I'd like more choice.
The evidence on the effectiveness of more options is mixed at best. We favor having simpler surveys with clear questions that are quicker for you to complete. More options tends to be an issue when people weight questions against each other. Try not to do this. Answer each question on it's own merits. If you feel that an answer requires explanation, use the comments feature (where available).
Why are the questions framed positively?
It's not trying to bias the survey, in fact quite the opposite. We frame each question as an ideal state that we'd all generally like to be true of how we feel or experience our organizations. This makes the survey consistent - this is easy to understand, leads to less confusion and is quicker to complete. However, the response scale allows you to be neutral or completely disagree with these statements - if you respond negatively the results will reflect this.
Is there a 'not applicable' option?
No. If a question does not apply to your situation, simply do not answer that question. This is the equivalent of a 'n/a' response.
Can I add comments?
Comments are not enabled on all Culture Amp surveys. If comments are enabled for your survey, you will be informed on the Welcome Screen. You will also see the comment icon for each question. Adding a comment is as simple as clicking the Add button, shown below:
Do not feel you need to add a comment on every question. Use comments to provide directed feedback on the topics you feel deserve additional attention. Many surveys also include free-text questions. Often you have the opportunity to provide feedback in these sections. It may not always be necessary to comment at the question level.
Will comments identify me?
Confidential surveys do not identify comments. However, it's naturally possible to identify yourself by the content of your comment. If you'd like to remain confidential, do not include identifying information such as people's names or departments.
Can I complete the survey on a smartphone or tablet?
Absolutely, in fact we think the experience is better! We support most modern desktop, laptop, tablet and mobile devices. If you're on a mobile device, we support Android version 2.3 or higher and iOS (iPhone or iPad) version 2 or higher. We support most browsers.
Can I save my survey and complete it later?
Yes. Culture Amp allows you to save your changes every time you use it. You can use the original link that was provided to return to where you left off. However, be aware that this link will not function after the survey is closed. For most survey types, you will be sent a reminder to complete the survey if you have not done so before the survey's closing date. You can even switch between devices while completing your survey.
Do I need to answer every question?
No. There are some mandatory questions in Culture Amp, but these are the exception. We encourage you to answer every question, for all the reasons outlined in why your response is important. However, there are valid reasons not to answer a question. You may feel the question is not relevant to you. Or you may simply feel uncomfortable with the question for personal reasons.
Can I change my answers?
You can change your answers anytime before finishing the survey. If you accidentally submitted your survey prior to completing it, or have thought about how you answered it and would like to change your answers, the survey link can be reset. Contact your Human Resource representative and they can reset your survey. Be aware that resetting a survey removes all your previous answers. You will need to complete the entire survey again.