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Resend and Reset Surveys


TIP: Only a Survey Administrator or Account Administrator can perform these survey support tasks.

Re-sending survey invitations

If an employee is a participant for a survey, an Administrator can send the person another survey invitation email. The email will use the same unique survey link that was already issued to the employee. This is useful when:

  • a person can't find their original survey invite (they sometimes go to Spam folder)
  • a person deleted their invitation
  • a person was absent, on leave, etc and you want to prompt them to complete the survey by having a new email appear in their Inbox

NOTE: If a person's email address has changed, an Account Administrator must resend their email after updating their email address.

How to re-send a survey invite email

  1. From the Surveys page, click Edit survey on a specific survey to open the survey administration page.
  2. Click Participants, then use the search box and type a partial email address, or name of the employee that needs support.
  3. Hover over the person's name to display links on the right-hand side of their row.
  4. Click paper plane icon to have their invite emailed immediately.

NOTE: If the person is visible in the list, but their row is un-ticked and no resend link is visible, then they were not a participant in the survey. Tick the box if you believe the person should be included in the survey, then use the Launch Plan page to send their invite.

Clearing a person's survey

Employees that have started or completed their survey can have their responses erased and the survey reset via the redo button after the submission of the employee's response on the feedback page. This is useful when:

  • a person accidentally submitted their survey before they had finished
  • a person has reflected on their answers, and wants to make changes (they have to start over)
  • a person forwarded their survey link to another employee (not realizing each survey link is unique for them) who completed it

 

Getting a new kiosk code

For employees that have been issued a kiosk code, a new code can be generated by using the reset function if they are using randomly generated codes. If using Employee Ids as codes, do not use reset.

How to reset a survey

  1. From the Surveys page, click Edit survey on a specific survey to open the survey administration page.
  2. Click Participants, then use the search box and type a partial email address, or name of the employee that needs support.
  3. Hover over the person's name to display links on the right-hand side of their row.
  4. Click circular arrow icon to have all existing answers deleted, and an email sent to the employee with a new survey link to be used.

 See also:



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