When designing a survey for participants, the survey questions are grouped into Sections on the Design page, often using language that reflects the participant's view, such as 'The Work' and 'The Place'. When data has been captured in the survey, it is possible to re-define how the questions are grouped in the reports. This allows grouping by behavioral topics, or cultural attributes called Factors such as 'Alignment & Involvement' or 'Enablement'.
Using factors in reporting makes analyzing the data more meaningful and actionable. Factors are created, edited and removed using the Factors page.
Configuring factors can be done at any time, even after the survey has been launched or closed. Factors have survey questions assigned to them, and questions can be removed from them. They can also be re-arranged to appear in reports in a more meaningful order.
The Factors page works side-by-side with the Design page, ensuring that any changes to survey questions are automatically reflected in the Factors page. It is also possible to re-assign existing factors per question using the Design page.
To edit report factors
- Click the Configure link for a specific survey on your Surveys page
- Click the Factors tab
- Click the add factor link on the right-hand side of the page to create a new factor, or
- Click the Edit to edit a specific factor (factors can be expanded using the Expand/Collapse icon)
- Click the Delete to delete a factor, or
- Drag and drop factors to rearrange the report layout, using the grip area to the left of the section name, or
- Use the Add a question to this factor drop down to assign the question to that factor, or
- Click the remove link against a question to un-assign it from that factor
- Use the Preview icon to see how your reports will look
When editing factors, there are two options that can be selected:
- Include in key factors? This option promotes a factor to be displayed at the top of the Manager Insight and Dashboard reports. Typically the key factor is a measure that is the fundamental reason for the survey, such as Engagement.
- Set as the index factor? This option nominates which factor is used in Impact/Driver Analysis, as the items that all other survey questions are correlated with to see which questions 'drive' the index factor. Typically this is Engagement.
A survey question can be used across more than one factor, although this is rare. There may be a metric used internally by the HR team only, or a previously used index factor from prior surveys that is no longer communicated, but is used for comparison purposes only.