The Retail & Hospitality benchmark combines companies that have a large portion of their people working directly on the ground serving customers. Many of the people may have chosen a full time career in the field and often show high brand loyalty while many others may be part-time or casually employed. The benchmark consists of global and nationally based companies.
Full research report available here.
Companies & People
~20 companies and 20,000 + people in segments including:
hotels, restaurants, franchises and chains, retail brands and stores.
Median was 72%
Australia/New Zealand ~40%