2016 Retail & Hospitality Benchmarks


The Retail & Hospitality benchmark combines companies that have a large portion of their people working directly on the ground serving customers. Many of the people may have chosen a full time career in the field and often show high brand loyalty while many others may be part-time or casually employed. The benchmark consists of global and nationally based companies.

Full research report available here.

Companies & People

~20 companies and 20,000 + people in segments including:
hotels, restaurants, franchises and chains, retail brands and stores.

Response Rates

Median was 72%


USA ~60%

Australia/New Zealand ~40%


See also

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request