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Syncing Neko and Culture Amp


If you have yet to configure the Neko by Culture Amp integration, see Configuring Neko by Culture Amp article.

Syncing Culture Amp and Neko by Culture Amp Slack Integration

Slack and Culture Amp will automatically sync when the Neko by Culture Amp integration is first set up. However, you will need to manually sync Culture Amp and this integration in the future if new employees join your company. To manually initiate a sync between the two systems, simply:

  1. Navigate to the Notifications page in your Administration view.
  2. If you have successfully configured Slack integration, click Resync users.
  3. If you have yet to configure Slack integration, follow the steps in this article and then repeat the steps above.

When these systems sync, Culture Amp will display the total "matches" found. The Culture Amp platform will attempt to "match" a corresponding Slack user by email address. Users are considered "matched" if an exact match of their email is found in both systems. These "matched" users will be able to receive survey messages via Slack. If a match does not exist, we will flag that employee so you can check their emails in each system and make updates accordingly.

Any users that do not have a successful match will have a warning icon next to their name on the Users page.

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