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Why assess Manager Effectiveness?


The Culture Amp Manager Effectiveness survey is designed to be a simple but powerful way for organizations to capture actionable feedback for their people leaders. If your organization is new to the employee feedback process or your managers have expressed frustration with not getting enough valuable upward feedback, this is a great way to start.

When to use a Manager Effectiveness assessment

Are you keen to grow and develop managers in your company but don't know where to start? Rather than rely on guess work and possibly waste time and resources on development programs that are not tailored to your needs, our Manager Effectiveness survey can quickly identify the gaps and areas to focus on...

Establishing training needs: Have you invested significantly in training managers and want to assess impact or are you about to roll out training and want to know where to focus? The Manager Effectiveness survey is a great way to quickly provide feedback to managers as well as assess manager capabilities across the organization to inform on the impact of past training programs and focus for future learning and development opportunities.

Rapid growth: Has your organization grown quickly? Are you promoting strong individual contributors into team lead or people management positions? If so, an upward feedback survey like the Culture Amp Manager Effectiveness assessment can provide those new managers and team leads with clear insights into how they can improve their core management capabilities. 

Employee feedback: Have you received feedback in employee engagement surveys or other broad employee feedback mechanisms that suggest a shortage of core manager capabilities is impacting employee effectiveness. An upward feedback survey which provides action focused feedback directly to managers will provide managers with the needed guidance on what behaviors to focus on first.

Employee turnover: Are you experiencing higher levels of employee turnover in specific parts of your business? While our research suggests that people generally don't leave managers, they leave organizations, if you are seeing high levels of voluntary turnover in specific parts of your business, an upward feedback survey for managers can be helpful in identifying manager capability gaps potentially contributing to the higher turnover rates.

Front line Manager turnover: Are you losing a larger than expected number of managers? Often if managers don't feel enabled to be successful in their role, that can lead to frustration and turnover. An upward feedback survey can point to key capabilities where the organization can provide training and development to support managers to feel more capable in their roles.

What is an appropriate time to roll out an upward feedback survey?

When it comes to survey cadence, a good rule of thumb is to only survey as often as you can act. For organizations that have established a strong ritual of gathering and acting on employee feedback, twice a year is probably appropriate for a manager effectiveness survey. Others may find that once a year is enough, especially when run alongside other feedback mechanisms like Employee Engagement and Individual Effectiveness feedback programs.

Regardless of what cadence fits your organization, it is vital that you allow time for your managers to address the feedback they receive through sharing it with their direct reports and manager, developing plans to address any opportunities for improvement and acting on the feedback.

Ok, it's the right time for us to start! What next?



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