2018 Professional Services Benchmark

"Confidence in leadership has the greatest impact on engagement for companies in the professional services industry"


The Professional Services benchmark is made up of companies that provide vital services in our modern economies. The work is increasingly a combination of experience and even technology but most would not be thinking of hiring 100 graduate engineers next year. The benchmark consists of global and nationally based companies.

Anatomy of the benchmark:

Response rate:

  • 82% average response rate across all companies

Sub industries:

  • Financial Services
  • Insurance
  • Real Estate
  • Banking
  • Management Consulting
  • Accounting
  • Staffing and Recruiting
  • Law Practice
  • Commercial Real Estate
  • Legal Services

Distribution by sub-region:

  • ~45% North America, ~20% Europe, ~30% Oceania, ~5% Asia


Average Glassdoor ratings:

We have connected the employee feedback data with ratings for each company included in the benchmark to provide the below insights.

  • CEO approval = 60%
  • Overall company rating 3.1 stars


Key Insights and Data for the People Geeks!

How engaged are employees in this industry?

Insight: Employee engagement within this industry tends to be slightly higher than our global benchmark although still lags the Engaging Growth benchmark.


Employee Engagement quartile scores

If you are interested in the spread of employee engagement ratings, below are the engagement scores by quartile.


What has the biggest impact on employee engagement in this industry?

Insight: Confidence in leadership has the most impact on employee engagement at professional services firms. Notably, focus on quality and improvement and perceptions of the long-term success of the company are also top drivers.


Learn more

Gain a deeper understanding of what makes our benchmarks special and learn more about how we calculate our region/country benchmarks here

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