2018 Legal and Business Services Benchmark

"Unique to this industry, the perception of pay fairness is the top driver of employee engagement."


The Legal and business services benchmark is primarily representative of legal and accounting firms and smaller, boutique business services firms. The people tend to be predominantly business professionals and lawyers. 

Anatomy of the benchmark:

Response rate:

  • 78% average response rate across all companies


  • Law Practice
  • Legal Services
  • Accounting
  • Management Consulting
  • Staffing and Recruiting
  • Information Services

Distribution by sub-region:

  • ~50% North America, ~40% Oceania, ~10% Other


Average Glassdoor ratings:

We have connected the employee feedback data with ratings for each company included in the benchmark to provide the below insights.

  • CEO approval = 62%
  • Overall company rating 3.8 stars


Key Insights and Data for the People Geeks!

How engaged are employees in this industry?

Insight: Employee engagement within this industry tends to be slightly lower than what we see in other industries notably below the Engaging Growth benchmark.


Employee Engagement quartile scores

If you are interested in the spread of employee engagement ratings, below are the engagement scores by quartile.


What has the biggest impact on employee engagement in this industry?

Insight: Unique to this industry, the perception of the fairness of pay is the top driver of employee engagement. Also making the list are more common drivers of engagement including confidence in leaders and belief that the company will succeed over the next three years.. 


Learn more

Gain a deeper understanding of what makes our benchmarks special and learn more about how we calculate our region/country benchmarks here

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