2018 Mixed Non-Tech Benchmark

"Employee belief that there are good development opportunities and confidence in leaders are the top drivers of engagement."


This benchmark encompasses a range of companies from all over the world and a variety of industries (excluding New Tech). For companies wanting to benchmark against non-tech companies exclusively, this may be a useful benchmark. Given the quantity and range of companies in this benchmark, it is robust and reliable. However, you may find the Global benchmark, which includes all companies measuring employee engagement more representative of employee experience generally

Anatomy of the benchmark:

Response rate:

  • 83% average response rate across all companies


  • Financial Services
  • Marketing and Advertising
  • Hospital & Health Care
  • Nonprofit Organization Management
  • Sports
  • Health, Wellness and Fitness
  • Food & Beverages
  • Online Media
  • E-Learning
  • Retail

Distribution by sub-region:

  • ~45% North America, ~10% Europe, ~35% Oceania, ~5% Asia, ~5% Other


Average Glassdoor ratings:

We have connected the employee feedback data with ratings for each company included in the benchmark to provide the below insights.

  • CEO approval = 63%
  • Overall company rating 3.5 stars


Key Insights and Data for the People Geeks!

How engaged are employees?

Insight: Employee engagement across this group of companies is consistent with what we see across all companies.


Employee Engagement quartile scores

If you are interested in the spread of employee engagement ratings, below are the engagement scores by quartile.


What has the biggest impact on employee engagement?

Insight: Belief that there are good development opportunities and confidence in leaders are the top drivers of engagement. Consistent with what we see in our global benchmark, focus on quality and improvement is also a top driver of employee engagement.


Learn more

Gain a deeper understanding of what makes our benchmarks special and learn more about how we calculate our region/country benchmarks here

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