2018 Hospitality Benchmark

"Employees seeing positive change happen based on their feedback is the top driver of employee engagement."


The hospitality benchmark is made up of companies with large numbers of frontline, hourly service role employees. The benchmark consists of global and nationally based companies. 

Anatomy of the benchmark:

Response rate:

  • 81% average response rate across all companies


  • Hospitality
  • Restaurants
  • Leisure and Travel
  • Events Services
  • Gambling & Casinos

Distribution by sub-region:

  • ~65% North America, ~15% Oceania,~15% Europe, ~5% Other


Average Glassdoor ratings:

We have connected the employee feedback data with ratings for each company included in the benchmark to provide the below insights.

  • CEO approval = 74%
  • Overall company rating 3.8 stars


Key Insights and Data for the People Geeks!

How engaged are employees in this industry?

Insight: Employee engagement within this industry is fairly consistent with what we see in other industries and lags the Engaging Growth benchmark.


Employee Engagement quartile scores

If you are interested in the spread of employee engagement ratings, below are the engagement scores by quartile.


What has the biggest impact on employee engagement in this industry?

Insight: Employees seeing positive change take place based on their feedback has the most impact on employee engagement. Leaders communicating a motivating vision and employees feeling like their work makes a positive difference are also top drivers of engagement.


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