2018 Financial Services Benchmark

"Recognition of outstanding service and feeling a part of a team are standout drivers of engagement for this industry."


Our Financial services benchmark represents a range of financial services companies from more traditional, large financial services firms to small, regional organizations. Please note that the companies in this benchmark make up a subset of the broader Finance Benchmark which includes all Financial institutions.

Anatomy of the benchmark:

Response rate:

  • 84% average response rate across all companies


Average Glassdoor ratings:

We have connected the employee feedback data with ratings for each company included in the benchmark to provide the below insights.

  • CEO approval = 57%
  • Overall company rating 3.1 stars


Key Insights and Data for the People Geeks!

How engaged are employees in the Finance Industry?

Insight: Employee engagement within the Financial Services industry is consistent with what we see in the broader Finance industry and tends to be higher than what we see in other industries though still lags the Engaging Growth benchmark.

Employee Engagement quartile scores

For organizations or people geeks interested in the spread of employee engagement ratings, below are the engagement scores by quartile.

What has the biggest impact on employee engagement in Finance?

Insight: While perceptions of leadership is a top driver, stand-out drivers for this industry are recognition of outstanding service and employees feeling like they are part of a team.


Learn more

Gain a deeper understanding of what makes our benchmarks special and learn more about how we calculate our region/country benchmarks here

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