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2019 Finance Services Benchmark


Recognition of outstanding service and feeling a part of a team are standout drivers of engagement for this industry.

Summary:

Our Financial services benchmark represents a range of financial services companies from more traditional, large financial services firms to small, regional organizations. Please note that the companies in this benchmark make up a subset of the broader Finance Benchmark which includes all Financial institutions.

Anatomy of the benchmark:

Response rate:

  • 79% average response rate across all companies
  • Bottom quartile (25th percentile) was 72% participation
  • Top quartile (75th percentile) was 88% participation

Sub industries:

  • Financial Services

Distribution by sub-region:

  • North America: 59%
  • Europe: 16%
  • Oceania: 15%
  • Asia: 4%
  • Middle East and Africa: 2%

Glassdoor ratings:

We have connected the employee feedback data with ratings for each company included in the benchmark to provide the below insights.

  • 3.7/5 stars average overall company rating
  • 65% average CEO approval
  • 71% average recommend to friend

Key Insights and Data for the People Geeks!

How engaged are employees in Financial Services?

Insight: Employees in Financial Services tend to be more engaged than employees in other regions. Higher engagement scores across Financial Services are primarily a function of greater intention to remain at the organization over the longer-term.

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Financial Services employee engagement scores by percentile

If you are interested in the spread of employee engagement ratings, below are the engagement scores by percentile.

Bottom quartile (25th percentile) 62%
Median (50th percentile) 70%
Top quartile (75th percentile) 77%

What has the biggest impact on employee engagement in Financial Services?

Insight: Learning and development and leadership communicating a motivating vision have the largest impact on employee engagement. We also find that the scores on these topics are generally more favorable in our Financial Services Benchmark compared globally.

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Learn more

Gain a deeper understanding of what makes our benchmarks special and learn more about how we calculate our Industry benchmarks here.



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