Recognition of outstanding service and feeling a part of a team are standout drivers of engagement for this industry.
Our Financial services benchmark represents a range of financial services companies from more traditional, large financial services firms to small, regional organizations. Please note that the companies in this benchmark make up a subset of the broader Finance Benchmark which includes all Financial institutions.
Anatomy of the benchmark:
- 79% average response rate across all companies
- Bottom quartile (25th percentile) was 72% participation
- Top quartile (75th percentile) was 88% participation
- Financial Services
Distribution by sub-region:
- North America: 59%
- Europe: 16%
- Oceania: 15%
- Asia: 4%
- Middle East and Africa: 2%
We have connected the employee feedback data with ratings for each company included in the benchmark to provide the below insights.
- 3.7/5 stars average overall company rating
- 65% average CEO approval
- 71% average recommend to friend
Key Insights and Data for the People Geeks!
How engaged are employees in Financial Services?
Insight: Employees in Financial Services tend to be more engaged than employees in other regions. Higher engagement scores across Financial Services are primarily a function of greater intention to remain at the organization over the longer-term.
Financial Services employee engagement scores by percentile
If you are interested in the spread of employee engagement ratings, below are the engagement scores by percentile.
|Bottom quartile (25th percentile)||62%|
|Median (50th percentile)||70%|
|Top quartile (75th percentile)||77%|
What has the biggest impact on employee engagement in Financial Services?
Insight: Learning and development and leadership communicating a motivating vision have the largest impact on employee engagement. We also find that the scores on these topics are generally more favorable in our Financial Services Benchmark compared globally.
Gain a deeper understanding of what makes our benchmarks special and learn more about how we calculate our Industry benchmarks here.