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How to troubleshoot issues accessing Culture Amp


 

Javascript Disabled

Example

no_javascript-2.png

Reason

Your browser appears to have JavaScript disabled. JavaScript is required to be enabled in order to access Culture Amp. 

Potential Solutions

  • You will need to enable JavaScript on your browser. The process to do so will depend on the browser you are using. 
  • If you are blocked from enabling JavaScript on your browser, this might be due to a policy set by your organisation. Your organisation will need to allow JavaScript to be enabled on your browser for you to access Culture Amp. 

 

Issues downloading required script files

Example

blocked_javascript-2.png

 

Reason

Your browser appears to be unable to download files required to access Culture Amp. It is likely that our CDN (Content Delivery Network) is being blocked by your organization, either through strict firewall settings, or DNS configurations. The CDN is responsible for delivering these required JavaScript and CSS files to your browser.

Potential Solutions

  • Ensure that your organization has added Culture Amp to your allow lists.
  • Alternatively, certain DNS servers/addresses have been known to cause delays in loading pages and assets. Your organization may need to adjust their current DNS configuration to test if it impacts the occurrence of the above error.

 



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